Refunds

You're not buying a dossier that satisfies you — you're buying one that's verifiable. So the refund rule turns on a single question: did what we delivered hold up as verifiable. Given that, the rules are short.

What you're buying

The full dossier is a one-time digital good at $19 USD (multi-combination pack $39), delivered and viewable immediately after payment. It's not a physical item, isn't shipped, and holds no inventory — which is why refunds turn on whether the content held up, not whether you liked it.

Unopened: full refund within 14 days

Within 14 days of purchase, if you haven't opened the dossier, it's refundable in full, no questions asked. Opening it counts as accepting delivery.

Opened: still refundable if we're wrong

After opening, if you can point to a verdict in the dossier that conflicts with the source text we cited, we verify it: if it's real, we correct the data; if that error directly drove your decision (you changed a trip or shipping plan because of it), we refund. This class has no 14-day limit — an error doesn't become correct with time.

How to request

Use thecontact page or email us directly. Include: the email used at checkout, the order number, and — for an error-based claim — which verdict conflicts with which source. Verification usually takes up to 3 business days.

How refunds are processed

Once approved, the refund goes back through the original payment method via the third-party processor. Time to post depends on your card issuer, typically 5–10 business days. We never touch or store your card number; the refund instruction goes only to the processor.

What isn't refundable

An opened dossier whose verdicts match the sources we cited is not refundable — even if you dislike the verdict, or a border officer ultimately decides differently. The product's value is precisely that its verdicts may be ones you'd rather not hear. The gap between a verdict and the final clearance outcome falls under the terms liability boundary.

Full conditions

This page expands the refunds section. For the full agreement on payment, liability, and changes, see the terms; for anything about your personal data, see the privacy policy.

Last updated: 2026-11-05 · Contact: borderprep@outlook.com